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  • Outreach & Volunteer Liaison, seasonal, Bow Habitat Station, Calgary, AB (04/12/23)

Outreach & Volunteer Liaison, seasonal, Bow Habitat Station, Calgary, AB (04/12/23)

  • 29 Nov 2023 5:48 PM
    Message # 13285104
    Anonymous member (Administrator)

    About this position

    Working directly with the public, you will be delivering educational activities – both at Bow Habitat Station and within the Calgary area. Working within the larger team at Bow Habitat Station and directly with volunteers, you’ll follow established plans, policies and procedures to connect directly with individuals of all ages and abilities.

    Knowledge of Alberta’s environment, and experience working directly with a variety of ages will ensure your success in supporting expand the reach of Bow Habitat Station’s environmental education initiatives to a larger audience.

    What you'll do

    Lead the delivery or educational outreach activities

    • Deliver engaging indoor and outdoor environmental education programs and messages to all ages and abilities
    • Share approved messaging that helps to build understanding and appreciation of Alberta’s fish and their aquatic environments
    • Support the development of online educational content or content that supports the promotion of outreach activities (example: social media, newsletters)
    • Maintain and support the development of program resources
    • Analyze and troubleshoot issues as they arise
    • Support with the ongoing improvement in the delivery of outreach initiatives

    Support the delivery of the volunteer program

    • Deliver volunteer training sessions
    • Support the ongoing communication with volunteers for them to be successful in their roles
    • Support the development and delivery of volunteer appreciation activities

    Support the delivery of visitor services and public programs

    • Deliver select public programs to visitors of all ages and abilities (i.e. Fish Hatchery Tours, Bug Soup programs)
    • Monitor and support with troubleshooting of displays, exhibits and public resources
    • Work collaboratively with the team to address operational issues as they arise
    • Provide support with the management of café and gift shop products
    • Support volunteers in their roles and responsibilities (sharing knowledge, assisting in training sessions)

    Support BHS and EPA in achieving mandates, goals, vision and mission

    • Maintain a strong knowledge of programs and experiences available at BHS
    • Establish and maintain positive and professional relationships with coworkers, visitors, volunteers and partners
    • Support special projects under the direction of the Program Coordinators, as required
    • Demonstrate a continued commitment to learning through participation in training opportunities relevant to the position
    • Adhere to established policies, guidelines and current messaging, including following worksite OHS guidelines and procedures.

    What you'll need

    A high school diploma and a minimum of two years of related experience in the delivery of in-person customer services to clients of varying ages and abilities. Experience in cash handling is not required but considered an asset.

    Prior to hire, applicants must obtain:

    • Standard First Aid Level C CPR with AED
    • A valid class 5 driver’s licence
    • A Criminal Record Check with Vulnerable Sector Check
    • Ability to work a shifted schedule including weekends and the occasional evening shift

    Costs of First Aid training and Criminal Record Check will be the responsibility of the final candidates.

    What you have

    • Exceptional communication skills
    • Exceptional, friendly, and professional education program delivery skills
    • Experience delivering environmental education messages to all ages and abilities
    • Experience working in a fast-paced, visitor-focused environment
    • Knowledge of general science such as wildlife biology, entomology and/or botany
    • The ability to adapt messaging and delivery styles to meet the needs of different audiences
    • The ability to identify and effectively communicate opportunities for improvement
    • Proficiency in Microsoft Office: Word, Outlook, PowerPoint and Excel
    • Strong interpersonal skills with experience working effectively and collaboratively within a team
    • Strong customer services skills, exhibiting tact and diplomacy at all times
    • Strong attention to detail
    • A continued desire to learn

    Terms of employment

    • Temporary seasonal contract for April through September 2024
    • Part time or full-time opportunities available (14-35 hours weekly)
    • Shifts primarily Tuesdays through Saturdays.
    • Hourly wages start at $21.99, plus 11% vacation pay and shift premium of $3.25/hour for weekend shifts.

    Apply now

    We are currently seeking qualified individuals for the 2024 Summer Season. Apply by December 4, 2023.

    Send a resume and a short cover letter to bow.habitat@gov.ab.ca Please indicate ‘Environmental Educator’ in the subject line of the email. Include preference for full-time or part-time hours.

    In the cover letter, include why you are interested in working at Bow Habitat Station and how your previous experiences will ensure success in this position. Applicants without a cover letter will not be considered.

Interpretation Canada c/o Kerry Wood Nature Centre 6300 45th Ave Red Deer, AB, Canada  T4N 3M4

Interprétation Canada  a/s du Kerry Wood Nature Centre, 6300 45e Avenue, Red Deer, Alberta T4N 3M4

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