The purpose of Calgary’s Science Centre (Spark) is unwavering. Spark exists to make lives — and the world — better through an affinity for science. Through visits to Spark, and encounters with Spark in the community, people are lifted up by the positive power of curiosity, experimentation and creativity.
Spark is a registered charity. The outcome is profound. Spark helps people of all age’s fuel up for the future because at Spark, science, technology and invention is embedded in cultural experiences. This creates new points of access to the disciplines at the core of innovation. Join the Spark team to transform lives and inspire the future.
The Science Guides are responsible for the development and delivery of the Guest Experience according to the Spark model. They actively demonstrate creativity, collaboration (both within the Science Guide team and with other Spark departments), flexibility, and exceptional engagement in every aspect of their work at TELUS Spark Science Centre. The Science Guide reports directly to the Manager, Science Communications Talent. Both Full-time and Part-time temporary positions are available.
Brainstorm, develop, iterate, and pilot ground-breaking experiences for all necessary programming, including and not limited to, stage shows, camps, school programs, conferences, workshops, event programs. Included within that is sharing ideas and providing feedback on new programs led by the Creative Direction team and Manager, Science
Provide a unique and exceptional experience for guests through a complete exemplary customer service experience representative of Spark values. This begins with welcoming the visiting groups, outlining expectations, and continues through being a guide to a successful day.
Navigate and guide guests through Sparks’ exhibits and galleries using their knowledge of science to create memorable moments for guests in encounters with science and technology.
Take an ongoing learning approach to maintain the quality of programming through learning new techniques, practices and skill development.
Maintain a strong working knowledge of the content of program, galleries, and scientific concepts. By extension the Science Guides must have the ability to successfully engage learners with this content in a manner that supports the mission, vision, and philosophy of Spark.
Work collaboratively with other Spark teams to meet objectives, creatively solve issues, and anticipate challenges.
Maintain a safe teaching and learning environment for staff and our guests by following relevant Health and Safety policies.
Be confident and passionate ambassadors and role models for science and Spark’s mission and vision.
Qualifications & Knowledge
A minimum of 3 years experience in communicating science to the public.
A solid understanding of science, technology, and proven experience with being ambassadors for science within a tourist attraction setting.
A proven track record of adding value to an organization’s culture and initiatives.
A positive and innovative attitude!
Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
A high degree of creativity with the ability to leave your ego at the door.
Willingness to learn and adapt to change.
Culture at Spark
Spark’s goal is to become one of the top 10 most-worth-visiting science centres in the world. Through skilled and confident programming, Spark will attract visitors from around the city, province and globe, and immerse them in emotive experiences as they explore ever-evolving, quirky and thought-provoking galleries. The skilled programming at this level of success will only be possible with an organization-wide commitment to effective performance. High performance at Spark is both defined and experienced by diverse cultures and proactively advances equity among all human beings as part of the definition of effectiveness.
Spark’s high performance culture is driven by a shared purpose. Team members are united by values and proud of the reputation we are building together. What does high performance look like at Spark?
Commitment to Purpose. Everyone at Spark is a purpose driven leader. You are passionate about entertaining people of all ages in creative encounters with science, technology and engineering, and the output of your work reflects our values: collaboration, curiosity, courage, commitment, and creativity. Why? Because it makes the world a kinder, safer and better place.
Culture of Philanthropy. Spark is a registered educational charity that relies on the support of sponsors and donors to ensure it can do this work to make the world a better place.
Commitment to Continuous Learning. Your individual growth is driven by a desire to be a part of the team that makes Spark one of the best science centres in the world. Every day is a professional development day at Spark. You are expected to seek out learning opportunities and pursue professional growth. At times the growth may be uncomfortable, and you embrace it as part of the journey.
Agents of Change. We are a culture of experimentalists. It is expected and encouraged for staff to make suggestions that can improve a program, presentation, process or service. It is also expected and encouraged for suggestions to be accepted and tried with a thank you for helping each other get even stronger.
Coaching Mindset. Sparklers are committed to helping each other become even stronger in our roles. Upgrading each other’s work is enjoyable and rewarding because teams are built on trust.
Supervisor feedback feels like coaching, not criticism or punishment. Remember, you can say anything if you are kind, clear and non-judgmental. This is how high performance teams are built.
Winning and Losing as a Team. We work together to drive action and results that are aligned with Spark’s mission in the outside world. We encourage healthy debate and science-based decision making. Our relationships allow us to make big asks of each other and get big things done together with a sense of urgency and excellence. If someone appears to fail, you ask,
“What did I do or not do to contribute to that, as it is my failure too.”
Achieving Results. Spark is dedicated to excellence in all aspects of communicating science and we carry that dedication to excellence in every aspect of Spark’s work. We encourage each other to set stretch goals and work together across all departments to exceed them.
To Apply: Interested candidates can submit their cover letter and resume, in confidence, to
firstname.lastname@example.org with “Science Guide” in the subject line.
Closing Date: June 11, 2021
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Spark is committed to employment equity and diversity and encourages applications from all qualified individuals.
Interpretation Canada c/o Kerry Wood Nature Centre 6300 45th Ave Red Deer, AB, Canada T4N 3M4