NOTE: Applications for this inventory will be pulled on November 26, 2021. We will continue to pull applications as and when required until June 30th, 2022.
For full job posting, go to: https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?poster=1680630
As a member of the visitor experience team, your passion for tourism, history, nature and customer service will contribute to the development and delivery of engaging memorable, high quality Parks Canada experiences. If you’re ready to be an ambassador for the largest tourism provider in the country, we invite you to apply today.
►►►STREAM 1: Heritage Presenter positions (GT-01): delivers interpretive presentations, programs and activities to visitors at Parks Canada Sites in Manitoba South. Greets and orients visitors to the services offered by Parks Canada. We’re looking for candidates with customer service skills to fill these positions.◄◄◄
►►►STREAM 2: Coordinator and Team Lead positions (PM-02): we have positions available in Historic Interpretation and Visitor Services. Positions in Interpretation plan, adapt and deliver interpretive presentations, programs and activities to visitors at the Forks National Historic Site and Lower Fort Garry National Historic Site. Positions in the Visitor Services team plans, delivers and schedules other visitor services activities such as admissions, visitor engagement, and events. Positions in this stream may be asked to deliver training for other staff, supervise students and Heritage Presenters and support Occupational Health and Safety activities.◄◄◄
►►►STREAM 3: Supervisor positions (PM-03): we have positions available in Visitor Services. Positions at this group and level plan, develop and oversee activities and/or facility rentals and events at our sites. They are supervisors and leaders to staff working at Parks Canada who encourage a sense of purpose and common direction in a team. They’re key players in creating operational plans for the Manitoba Field Unit. A successful candidate in a PM-03 role will foster a sense of direction and common good in the organization, connecting the Visitor Experience team to the broader goals of the Manitoba Field Unit. This process may be used to staff future vacancies in Interpretation.◄◄◄
A passionate, diverse group of people from a variety of functions, work together as the Manitoba Field Unit. The field unit manages seven national historic sites and one national park which are broadly dispersed throughout southern and northern Manitoba. These are: Wapusk National Park; Prince of Wales Fort National Historic Site; York Factory National Historic Site; Lower Fort Garry National Historic Site; St. Andrew’s Rectory National Historic Site; The Forks National Historic Site; Riel House National Historic Site and Linear Mounds National Historic Site. The Manitoba Field Unit south is responsible for developing and delivering programs and visitor experiences at six of these National Historic Sites. The team works collaboratively with Indigenous partners such as the Treaty One Nation, and the Manitoba Métis Federation to ensure all perspectives are considered.
This process will be used to staff various positions in various tenures in the Visitor Experience South Team of the Manitoba Field Unit. Successful candidates will be expected to be available to work at Parks Canada operated sites across Manitoba South. The main work locations are St. Andrew’s, Manitoba (Lower Fort Garry National Historic Site) and Winnipeg, Manitoba (The Forks National Historic Site).
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.
Positions to be filled: 5
A secondary school diploma or Public Service Commission approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to position.
Note: Acceptable combination of education, training and experience:
Two years of secondary school or PSC approved alternatives;
Successful completion of a minimum of one (1) course relevant to the duties of the position (e.g., courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers including training provided by Indigenous elders or group that may include but are not limited to courses in facilities, events management tourism, recreation, leisure studies, heritage interpretation, communications, public speaking, performing arts).
EXPERIENCE - ALL STREAMS
• Experience in paid or volunteer work that entailed direct contact and communication with the public;
• Experience in delivering information to groups in face-to-face situations with the purpose of educating, informing, engaging, entertaining and/or motivating.
EXPERIENCE - STREAM 2 AND 3
• Experience in working with stakeholders, partners and/or vendors (i.e. retail service providers, tour operators, school boards, communities and/ or Indigenous groups);
• Experience supervising staff or volunteers.
ASSET EXPERIENCE (ALL STREAMS)
Depending on the position(s) to be staffed, other qualifications may be used by the hiring manager(s). If so, candidates will be provided with the opportunity to submit all relevant information and will be informed prior to being assessed in relation to other qualifications that may apply.
• Experience delivering heritage programming and/or visitor services to groups including children, families or international visitors;
• Experience in giving instructions and/or delivering training;
• Experience in handling cash;
• Experience in hospitality or event management services;
• Experience in retail and/or merchandising;
• Experience in the delivery of natural and/or cultural heritage programs;
• Experience in theatre/performing arts, heritage interpretation, adult education museum education or story telling;
• Experience working at a provincial park, historic/cultural site, Parks Canada administered site in a customer service, visitor services, or visitor experience role.
Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative --B/--B
Information on language requirements
KNOWLEDGE - ALL STREAMS
• General knowledge of Canada’s natural and/or cultural heritage;
• Knowledge of Parks Canada and its mandate.
KNOWLEDGE - STREAM 2 AND 3
• Knowledge of program or services planning, delivery techniques and best practices;
• Knowledge of employee scheduling, performance evaluation, and training processes.
ABILITIES - ALL STREAMS
• Ability to communicate effectively orally and in writing.
ABILITIES - STREAM 2 AND 3
• Ability to analyze, plan and implement programs and services and make recommendations to improve business operations.
PERSONAL SUITABILITY - ALL STREAMS
• Demonstrating integrity and respect;
• Thinking things through;
• Working effectively with others;
• Showing initiative and being action-oriented.
PERSONAL SUITABILITY - STREAM 3
• Mobilize people;
• Promote Innovation and guide change.
The "Core Competencies" listed above will form the foundation of the assessment process - you will be screened based on the responses to the experience questions; you will be assessed during the interview phase on how you demonstrate these core competencies; and finally, we will be using the core competencies to confirm references.
• Knowledge of communication, presentation and interpretive techniques such as storytelling, demonstration, theatre programs or guided walks;
• Knowledge of natural and cultural heritage of The Forks National Historic Site, Lower Fort Garry National Historic Site and Riel House National Historic Site.
CONDITIONS OF EMPLOYMENT
• Reliability security check;
• Possession of a valid class 5F driver’s license;
• All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays;
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements;
• Be available to work at various locations across Manitoba South, including the Forks National Historic Site, Riel House National Historic Site and Lower Fort Garry National Historic Site;
• Work and/or travel in varied terrains, weather conditions, isolated locations and by various means of transportation;
• Stand/walk for prolonged periods while delivering tours, visitor services or interpretive programming.
Certain positions may require incumbents to
• Handle historic weapons or other types of materials;
• Wear a historic costume.
Interpretation Canada c/o Kerry Wood Nature Centre 6300 45th Ave Red Deer, AB, Canada T4N 3M4